Política de reembolso

Returns:

At Vita Isola, we strive to offer the best conversation pieces.

If you are not happy with your purchase, we will happily accept returns of any unworn or unused products, with tags, in their original packaging and with the receipt or proof of purchase.

To start a return, follow the following steps:

1. Contact us at support@vitaisola.com. 
2. On the subject line, include the order number and the word “Return.”
3. We’ll send you a return shipping label with instructions on how and where to send your package. 

Damaged Merchandise:

Please inspect your order upon reception and contact us immediately if an item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right for you.

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned, such as earrings. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.